Fluke Calibration (FCAL) Support identified an issue with our internet gateway provider which was blocking forwarded email from Fluke to Zendesk (our ticket tracking system). The issue affected emails sent to Fluke email addresses (e.g. email@example.com, firstname.lastname@example.org) between September 9, 2015 at 11:37:02 PM and September 21, 2015 at 10:11:17 AM. This issue has been resolved and we are dealing with the vendor to prevent this from occurring in the future.
If you sent an email to a Fluke Support address during this time, we may not have received it. To verify that we received your email correspondence arrived successfully, please click on this link to review your ticket activity. If your email was a new support request and you did not receive a confirmation email acknowledging receipt and providing you with a ticket ID number, this would also be an indicator that we did not receive your original email.
We apologize for any inconvenience this may have caused!
Fluke Calibration Support