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Sending email requests, plus important information about Outlook Auto-Complete

Submitting a New Request

Since you are already on this Help Center site, the recommended way to submit a new request is by using the Submit a request link at the top of this page. If you already have a ticket you may also click on your profile image and then click the My activities link.

If you are required to send email, new requests should be sent to the normal email address:

We always strive to answer one question or solve one issue per ticket. If you have multiple questions, we ask that you submit multiple requests so there is one ticket per topic. If we receive multiple questions in a single email, you may notice us splitting the request into multiple ticket numbers.

Responding to an Existing Request

For the fastest response time from Fluke staff, it is important that all ticket correspondence be kept together. To help with this, please be sure to reply to the ticket updates that you receive from us in your email inbox. This will capture any additional comments and information in the existing ticket's conversation history, allowing the entire Fluke team to assist with the ticket. This will also prevent multiple tickets from being created for the same issue, which may delay our response time as we locate and merge duplicate tickets together along with the information each ticket contains.

Important Information about Outlook Auto-Complete

Please do not send a new request to an email address like support+idTHZ7-1NXE@flukecorporation.zendesk.com or softwaresupport+idTHZ7-1NXE@flukecal.com, this may delay our ability to respond to your request. This email address identifier is actually a feature of our ticket tracking system, allowing users and agents to comment on an existing ticket where they know the ticket identifying information. However, emails accidently sent to an address like this will still result in the system attempting to associate your email with an existing ticket and enter the body of your email as a ticket comment, possibly confusing the conversation. If the associated ticket is in a Closed status, it may result in the creation of a follow-up ticket that contains confusing or conflicting information.

Microsoft Outlook's default behavior tries to save all addresses from new emails and replies for future convenience. When you start typing in "support", "electrical", "temperature", etc., you may see a list of auto-complete email addresses in memory which include the +id tag. To remove them from Outlook's memory, click the X next to each or press the Delete button when they’re highlighted to delete them.

You can also disable the Auto-Complete feature in its entirety, or clear the entire list of Auto-Complete addresses by following these steps:

  1. From Microsoft Outlook, click File and then Options.
  2. Select the Mail tab, then scroll down to the Send messages section.
  3. You may disable the auto-complete "feature" entirely by unchecking the box in the image below. Optionally, you can clear the list by clicking the Empty Auto-Complete List button.

 

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