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3130 Power Supply Replacement

Due to a change to the internal charging components and an Energy Directive, the power supply was changed for the 3130. If the 3130 was purchased prior to 05/2016 it has the old 16V power supply and we don't offer the external power supply replacement due to the Directive. It can be sent it into us with a Service RMA to have the internal power supply components upgraded and the new external power supply provided if want to use the new 15V version for continue support. Here are the options for you to setup or request a RMA:

  1. (USA based customers only) You can initiate the process to obtain a Return Material Authorization (RMA) number online at any time. With an online RMA you can track your order status as it moves through the system. Need help submitting an online Service Request (RMA)? Watch this brief Quick Start Video. We've also prepared a Getting Started Guide. If you don't see the links above go to
  2. Click this link to download the RMA Request Form. Once complete, return it by replying to this email, or by emailing to
  3. Call 877.355.3225 for assistance, or email


If the 3130 was purchased after 12/2016 we offer a replacement. See this article. Or, the new power supply will work on the older version internals but it might charge a bit slower and perhaps not completely. The part number is 4769257 and you can call the 877 number above and ask for Orders or go through for pricing and to order it. 


A third option is to locate the 16V power supply on your own as a fairly typical external power supply and here is some info I have on it to assist if want to go this route:

Our internal description which has some of the specs - " POWER SUPPLY,SW,90W,90-264VAC,16V@5.62A,IEC60320C14,3KV,2.5/5.5/11MM,DESK TOP

Output connector is 2.5×5.5×11mm Power Plug, wired center positive.

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Manufacturer (EDAC Power America) part number: EA11001A-160 (obsolete part number).

Manufacturer brochure:

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