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Metteam Session Expiration

We constantly receive "Your Session has Expired" messages from MetTeam, whether in Editor or Runtime. This is very annoying to the technicians & data has been lost because of the connection drops.

I don’t find anything in the help files about setting this parameter & our IT team doesn’t know anything about it.

Is anybody else experiencing this auto-disconnect phenomenon?

4 comments

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Alan Cordner

David,

Can you please indicate what versions of MET/TEAM and MET/CAL you are using?

Also, other settings that may have an impact on this are the Application Pool Recycling settings. These settings are found in Internet Information Services (IIS) on the machine that is hosting the MET/TEAM web site.

1) Open IIS from Control Panel > Administrative Tools > Internet Information Services (IIS) Manager

2) In the left pane, select the Application Pools node. 

3) In the center pane, select the METTEAM application pool.

4) In the right pane, click the Advanced Settings link.

5) In the Advanced Settings dialog, scroll down to the Recycling section. What are your settings in this section?

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david morgan

AC,

Thanks for the feedback. We're using 2.1.2+9.0. I will pass your suggstion on to our IT crew.

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Shawn Thomas

  We have the same issue, we are on Met Team version 2.0.6.27 and Met Cal 8.3.2. 

Our server application pool, Recycling is as follows:

Disable Overlapped Recycle; False

Disable Recycling for Configurat; False

Generate Recycle Event Log Entry Private Memory Limit (KB); 0

Regular Time Interval (minutes); 1740

Request Limit ;                                 0

Specific Times;                                 TimeSpan[] Array

Virtual Memeory Limit;                   0

Are these correct, or do they need to be changed to help this issue.

THanks

 

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Alan Cordner

Your current settings are the default settings. Once every 29 hours (1740 minutes) the application pool will recycle, causing all users to be logged off. You can change this setting to recycle at a specific time, or disable it altogether (Regular Time Interval = 0).

However, the current settings will not cause regular, frequent forced log offs.

My only other thought at this time is that there may be some database anomaly that is causing the issue. On the web server (the machine that hosts the MET/TEAM web site), look in the C:\inetpub\wwwroot\METTEAM\Logs folder. This folder wil contain dated log files (one per day) of any errors that may be occurring internally, and could potentially cause the problem you are seeing. Create a ZIP archive of the contents of this folder and send it to technical support for analysis.

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