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Problems using Chrome with MetTeam

I am having a problem using MetTeam with Google Chrome in which I am frequently (within 2 minutes) automatically logged off with the message, "Attention, Your session has expired. Please log in again." This problem started after my computer was recently replaced, and all of my programs had to be reinstalled. I can use MetTeam with Internet Explorer without having this issue, but Chrome is definitely the preferred browser if I can get it to work. I had no problems using MetTeam with Chrome on my old computer. I have compared all of the internet settings to other computers, and they appear to be identical. Can anyone offer any help with this?

6 comments

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Saadia Mead

Have you checked with your IT people?  We use Chrome and have NOT had that issue that I know of.

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Edward Rittersdorf

I have been working with my IT people. They cant seem to figure it out either. Reinstalling Chrome also had no effect.

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Saadia Mead

It would seem the only thing left to do is contact Fluke support and hope they can help or at least point your IT people in the right direction.  Sorry, I am just an end user and not much help

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Edward Rittersdorf

Thanks. I'll keep working on it, and post an update if I find a resolution.

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Edward Rittersdorf

It appears that problem was caused by a Chrome extension called Digital Guardian which is a security extension that was put in place by the IT security people where I work. There are a lot of negative reviews online about this extension causing problems with browsing and website permissions. The work around for now is to use Chrome in incognito mode which disables the extension until I can get IT to add MetTeam to the list of exceptions for Digital Guardian. 

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Saadia Mead

Glad you were able to finally figure out what the problem was and a work around for the time being.  Sorry I was not able to help much.

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