Opening for a Metrology Support Engineer III


Do you like working on technical problems?  Do you love helping customers achieve the most with a recently purchased product?  Do you have the ability to see the big picture while still executing on daily tasks?  Keep reading as we are looking for a Metrology Support Engineer to join our team in Everett, WA.
As a Metrology Support Engineer you will be helping customers solve calibration problems around how to use their equipment and software. This position involves heavy customer interaction both via phone and in training classes.  You will support a broad level of products, services, and technologies for both new and legacy products. This role coordinates and advises on integration of company products with other products in use at customer or internal service sites and formulates solutions to meet customer needs.  This is not a generalized IT Helpdesk role; but rather a metrology-specific focused technical resource.

Primary Responsibilities:
  • Provide technical support and training for electrical calibration hardware products, calibration software, MET/CAL procedure writing, and general metrology
  • Conduct in-classroom, web-based, and onsite training classes for the same subjects; create and refine training materials for the same
  • Provide high-quality, timely responses to customer inquiries by email, phone, and other channels
  • Assist with software installation and troubleshooting, and provide consultation
  • Serve as the customer advocate and interact with several departments including engineering, service, sales, marketing, and operations 
  • Education: Bachelor’s degree in a field related to metrology, formal metrology training, or equivalent; ASQ CCT is preferred
  • Experience:
    • 5+ years of experience working in a calibration laboratory
    • 3+ years writing MET/CAL procedures
    • 3+ years working with relevant metrology practices, procedures, and applicable technical and quality standards (e.g. ISO/IEC 17025 and ANSI/NCSL Z540.3)
  • Communication: Proven track record of strong organizational skills, attention to detail, and problem solving. Must have strong interpersonal skills, good presentation skills, and ability to explain technical products comfortably
  • Customer focused: Advocate for the customer, relay customer needs to engineering, sales, and other teams, and effectively represent the organization in case escalation and other difficult customer situations
  • High Initiative: Independently utilizes resources to establish and deliver results to meet the department’s objectives
  • Travel: Able to travel up to 25%


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